Q.  I'm unhappy with a recent experience I had when hiring a taxi. Where can I make a complaint?

01.04.08

The Commission for Taxi Regulation has overall responsibility for regulating taxis, hackneys and limousine drivers. It deals with complaints relating to: fares and overcharging; the conduct of the driver; the condition of the vehicle; anything relating to the hiring of the vehicle.

If you wish to make a complaint, you can obtain a form from the Commission's information line at Lo-call 1890 60 60 90 or you can download it from  www.taxiregulator.ie . The Commission will investigate the complaint and decide whether to take action in the form of an official warning or to proceed with prosecution in court. If the complaint relates to criminal behaviour then you should report it to your local Garda station, which is also responsible for property that is lost in taxis and hackneys. If the complaint is about a driver who was smoking in the vehicle, you can report the details to the Office of Tobacco Control compliance line at Lo-call 1890 333 100.

Citizens Information: Buncrana 074 9363496; Carndonagh 074 9373741

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