Q.  I am a medical card holder. My pharmacy recently charged me above the monthly cap of €10 for my prescriptions. Why did this happen?

23.01.11

If you have a medical card, you are charged 50c for each prescription item you receive. Usually your pharmacy keeps records of how much you have paid and makes sure that you do not pay more than €10 each month on prescription charges. However you may use different pharmacies in the same month or your family members may not have the same medical card number (for example, where a different doctor is used by the family) and you may end up paying above the cap of €10 per family per month.

If you pay more than €10, the HSE will issue a refund at the end of the quarter, without you needing to apply. However, if you have not received the refund due you can also claim directly from the HSE using a special refund claim form (available from your Local Health Office).
An online version of the form is available on www.medicalcard.ie .

It is important for all your family members to be grouped together, which you can check on www.medicalcard.ie . If they are not you can set your family up as a family group online and print off a certificate (family certificate) to give to your pharmacist. You can also contact your Local Health Office or call 1890 252 919 to provide your family details and a certificate will be posted out.

Citizens Information: Buncrana 074 9363496; Carndonagh 074 9373741

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