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Q. I have ordered some Christmas presents from UK and
Belgian websites. Can I return them if I’m not happy when they
arrive?
04.12.11
Online purchases within the EU are covered by the European
Directive on Distance Selling. Under this you are entitled to a
cooling-off period of 7 days. During this period, you can cancel
without giving a reason and without incurring charges or penalties,
other than possible charges for returning the goods.
You must send the goods back within this 7-day period. It is not
enough to say that you will return them. The 7-day period begins on
the day that you receive the product.
Upon cancellation, the distance seller is obliged to repay you
within 30 days. Once the contract is cancelled, any credit
agreements entered into at the time of the contract will be
cancelled as well. Your supplier should have provided you with
written confirmation of the contract, including information on
after-sales and guarantees, how to cancel the contract and a postal
address for complaints. Where a supplier doesn’t provide this
written confirmation, the cooling-off period can be extended to 3
months from the date you receive the goods.
Cancellation may not be accepted, however, in certain cases, as
follows:
• The goods cannot be returned because they were made specially for
you
• The goods are audio or video recordings (like CDs/DVDs) or
computer software whose seals have been broken by you
• The goods are newspapers or magazines
• The price of the goods or services is dependent upon financial
market fluctuations that are beyond the supplier's control
• The provision of services has already begun with your agreement
The European Consumer Centre handles queries on purchases within the
EU.
Citizens Information: Buncrana 074 9363496; Carndonagh 074 9373741
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