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Q. I bought a clock in the sales, but it has turned out to
be faulty. What should I do about this?
04.02.13
When you buy goods, you enter into a contract with the seller. As
a general rule, the seller can either repair or replace the item.
Alternatively, they can refund the cost of the item. You may also
have extra protection if you have a guarantee or warranty from the
manufacturer.
You should return the faulty item to the seller as soon as possible
and explain the problem. Some shops display “No Refunds/No
Exchanges” notices, particularly during the sales, but this does not
take away your rights if the goods are faulty.
It is important to remember that if you caused the fault, the seller
is under no obligation to offer you any type of compensation. The
shop is entitled to request proof of purchase, but this doesn't
necessarily have to be the shop receipt. If you are not satisfied
with the seller’s response, you may be able to take a claim to the
Small Claims Court. Further information is available from the
National Consumer Agency, www.nca.ie
.
Citizens Information: Buncrana 0761 075490; Carndonagh 0761 075500
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